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VoodooDreams Update

In July, VoodooDreams strengthened its payments portfolio in Germany and Austria by enabling two new payment methods: GiroPay for instant bank deposits in Germany. EPS for instant bank deposits in Austria. See the other blog post for more information, New Payment Methods: GiroPay and EPS. Withdrawals We saw a record number of withdrawal requests in July and we processed them by setting a new record. We now, most likely have the fastest withdrawals of any online casino. The Median Handling Time, which is the time between when you request a withdrawal until we process it, dropped from 5.67 to 5.52 …
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VoodooDreams Update

It’s time to welcome two new payment methods to VoodooDreams. We are extremely proud to announce that as of today, we now offer GiroPay and EPS as deposit methods. GiroPay GiroPay is an instant bank deposit method in Germany with a coverage of over 80%. More information about GiroPay is available on https://www.giropay.de/. Depositing is safe, secure, and fast. Simply click or tap GiroPay when you deposit, select your bank, and follow the instructions on your screen. The whole process is as easy as logging in to your bank. The money will be in your VoodooDreams account right away! EPS …
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Withrawal and customer service report June 2017

In June, we launched two new payment methods: Sofort, for instant bank deposit in several countries including Germany and Austria. Paysafecard, the most popular prepaid card voucher.   Paysafecard is being gradually rolled out into more and more countries. Withdrawals In June, we once again broke the record for number of withdrawal requests received. I’m extremely proud to announce that we have managed to keep the handling times far under the industry norm. The Median Handling Time, which is the time between when you request a withdrawal until we process it, increase by a fraction from 5.6 to 5.67 minutes. …
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Today, we continue our launch of new payment methods by welcoming Paysafecard to VoodooDreams! Paysafecard is a prepaid voucher that can be bought from over 500,000 outlets all over the world. Find your nearest one here: https://www.paysafecard.com/en-mt/buy/ To deposit by Paysafecard on VoodooDreams, simply pick Paysafecard on the deposit page, enter the amount of your voucher, and click Deposit. You will be taken to the Paysafecard website where you enter your voucher details. Once successful, the funds are available instantly on your VoodooDreams account. We are rolling out Paysafecard gradually in selected markets.
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In May, we continued our payment method launching spree and launched Instant Banking and Bank Transfer by Citadel as well as iDebit and Instadebit. Read more details in my earlier post here.   There are even more coming in June! Withdrawals In May, we received a record number of withdrawal requests. We faced this challenge by once again improving our withdrawal handling times.   The Median Handling Time, which is the time between when you request a withdrawal until we process it, for the month of May dropped down to 5.6 minutes!   February March April May Median Handling Time …
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VoodooDreams is proud to announce that it has launched three new payment methods: Instant Banking (Citadel), iDebit, and Instadebit. Instant Banking (Citadel) We have also launched Instant Banking (deposits) and Bank Transfer (withdrawals) by Citadel. To deposit, simply click Instant Banking on the deposit page and select your bank in the drop-down menu. You will then be given instructions on how to log in to your bank and make a payment. Deposits go directly from your bank account into your VoodooDreams account. If the payment is successful, you receive the funds on your account immediately. Withdrawals back to your bank …
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VoodooDreams Updates

During April, we launched iDeal (no longer available) as a deposit method for our Dutch players. We have a lot more coming for other countries in the next couple of weeks. As a payments enthusiast, I am extremely excited about this! Withdrawals This post is a little late (it’s already the 22nd of May!). Back at the beginning of May when I ran the stats for the full month of April, I was absolutely amazed to see how quickly we processed withdrawal requests.   With a Median Handling Time, which is the time from when you request your withdrawal to …
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VoodooDreams Updates

During March, we have been hard at work to add a few carefully selected payment methods, mostly local methods in specific countries. Keep an eye open for new icons in the cashier, especially if you are missing any of your local favourites right now! Withdrawals This is the third month in a row where we saw a decrease in the Median Handling Time, which is the time from when you request your withdrawal to when we handle it. In round, whole numbers it remained at 6 minutes. However, in March we reached 6.0 minutes, compared to 6.1 in February.   …
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VoodooDreams Update

We launched more than 25 new games in February, some of which have quickly become very popular: Wild Wild West: The Great Train Heist by NetEnt, Beauty and The Beast by Yggdrasil, Hot Sync from Quickspin, Wild Toro from NYX, and Prissy Princess from Play‘n GO.   Check out the games over in the All Games list.   We have as usual also done a ton of tweaks in the background, some to improve our own work and some to improve the website and how you experience VoodooDreams.   In the last two months, I have written about how we …
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VoodooDreams Update

January just flew by, it seems. While we have a lot of cool things brewing, Refer A Friend remained the highlight for the month of January. We have taken a number of additional steps to be more open and transparent about why we sometimes don’t reward players. In a handful of cases, we have had to manually confiscate funds which were gained through misuse of Refer A Friend. Going forward, we vow to be as clear and transparent as we can and explain why we have taken certain actions. We have also automated a number of previously manual tasks in …
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