Author Archive

Oskar, Head of Operations/Payments

Oskar, Head of Operations/Payments

VoodooDreams Update

In July, VoodooDreams strengthened its payments portfolio in Germany and Austria by enabling two new payment methods: GiroPay for instant bank deposits in Germany. EPS for instant bank deposits in Austria. See the other blog post for more information, New Payment Methods: GiroPay and EPS. Withdrawals We saw a record number of withdrawal requests in July and we processed them by setting a new record. We now, most likely have the fastest withdrawals of any online casino. The Median Handling Time, which is the time between when you request a withdrawal until we process it, dropped from 5.67 to 5.52 …
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Support Update

I juli förstärkte vi våra betalningslösningar i Tyskland och Österrike genom att lansera två nya metoder: GiroPay för Tyskland. EPS för Österrike. Mer information finns att läsa i ett tidigare inlägg (enbart på engelska), New Payment Methods: GiroPay and EPS. Uttag Vi tog emot rekordantal uttag i juli och mötte den utmaningen genom att sätta ett nytt rekord. I vad? Jo, för vad som förmodligen är de absolut snabbaste hanteringstiderna för uttag av alla casinon online. Medianhanteringstiden, som är den väntetid mellan att du begär ett uttag tills dess att vi hanterar uttaget, sjönk ifrån 5,67 minuter till 5,52 minuter! …
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VoodooDreams Update

It’s time to welcome two new payment methods to VoodooDreams. We are extremely proud to announce that as of today, we now offer GiroPay and EPS as deposit methods. GiroPay GiroPay is an instant bank deposit method in Germany with a coverage of over 80%. More information about GiroPay is available on https://www.giropay.de/. Depositing is safe, secure, and fast. Simply click or tap GiroPay when you deposit, select your bank, and follow the instructions on your screen. The whole process is as easy as logging in to your bank. The money will be in your VoodooDreams account right away! EPS …
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Withrawal and customer service report June 2017

In June, we launched two new payment methods: Sofort, for instant bank deposit in several countries including Germany and Austria. Paysafecard, the most popular prepaid card voucher.   Paysafecard is being gradually rolled out into more and more countries. Withdrawals In June, we once again broke the record for number of withdrawal requests received. I’m extremely proud to announce that we have managed to keep the handling times far under the industry norm. The Median Handling Time, which is the time between when you request a withdrawal until we process it, increase by a fraction from 5.6 to 5.67 minutes. …
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Uttagstider och kundtjänst rapport juni 2017

Under juni lanserade vi två nya betalningsmetoder: Sofort, för omedelbara bankinsättningar i bland annat Tyskland och Österrike. Paysafecard, världens mest populära förbetalda voucherlösning. Paysafecard håller på att gradvis lanseras i flera länder. Uttag I juni krossade vi återigen rekordet för antal begärda uttag. Jag därför extra stolt berätta att vi har lyckats hålla hanteringstiden för uttag långt under branschsnittet. Medianhanteringstiden, som är den väntetid mellan att du begär ett uttag tills dess att vi hanterar uttaget, steg blott med en bråkdel ifrån 5,6 till 5,67 minuter! Mars April Maj Juni Median- hanteringstid 6 minuter 5,9 minuter 5,6 minuter 5,67 minuter …
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Today, we continue our launch of new payment methods by welcoming Paysafecard to VoodooDreams! Paysafecard is a prepaid voucher that can be bought from over 500,000 outlets all over the world. Find your nearest one here: https://www.paysafecard.com/en-mt/buy/ To deposit by Paysafecard on VoodooDreams, simply pick Paysafecard on the deposit page, enter the amount of your voucher, and click Deposit. You will be taken to the Paysafecard website where you enter your voucher details. Once successful, the funds are available instantly on your VoodooDreams account. We are rolling out Paysafecard gradually in selected markets.
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Support Update

Under maj fortsatte vi att lansera nya betalningsmetoder. Vi erbjuder nu också Instant Banking och Bank Transfer av Citadel samt iDebit och Instadebit. Dessa finns tyvärr inte tillgängliga för Sverige utan är mer fokuserade på till exempel Australien, Nya Zeeland, och Kanada. Uttag Under maj tog vi emot fler uttag än någonsin. Vi bemötte denna utmaning genom att återigen förbättra vår hanteringstid för uttag.   Medianhanteringstiden, som är den väntetid mellan att du begär ett uttag tills dess att vi hanterar uttaget, sjönk under maj månad ned till 5,6 minuter!   Februari Mars April Maj Median- hanteringstid 6 minuter 6 …
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In May, we continued our payment method launching spree and launched Instant Banking and Bank Transfer by Citadel as well as iDebit and Instadebit. Read more details in my earlier post here.   There are even more coming in June! Withdrawals In May, we received a record number of withdrawal requests. We faced this challenge by once again improving our withdrawal handling times.   The Median Handling Time, which is the time between when you request a withdrawal until we process it, for the month of May dropped down to 5.6 minutes!   February March April May Median Handling Time …
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VoodooDreams is proud to announce that it has launched three new payment methods: Instant Banking (Citadel), iDebit, and Instadebit. Instant Banking (Citadel) We have also launched Instant Banking (deposits) and Bank Transfer (withdrawals) by Citadel. To deposit, simply click Instant Banking on the deposit page and select your bank in the drop-down menu. You will then be given instructions on how to log in to your bank and make a payment. Deposits go directly from your bank account into your VoodooDreams account. If the payment is successful, you receive the funds on your account immediately. Withdrawals back to your bank …
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VoodooDreams Updates

During April, we launched iDeal (no longer available) as a deposit method for our Dutch players. We have a lot more coming for other countries in the next couple of weeks. As a payments enthusiast, I am extremely excited about this! Withdrawals This post is a little late (it’s already the 22nd of May!). Back at the beginning of May when I ran the stats for the full month of April, I was absolutely amazed to see how quickly we processed withdrawal requests.   With a Median Handling Time, which is the time from when you request your withdrawal to …
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